Refund policy

Sandivexa Refund & Return Policy

Last Updated: October 6, 2026

At Sandivexa, customer satisfaction is important to us. We want you to feel confident when shopping at www.sandivexa.com⁠�. Please review our refund and return policy below.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be unused, unworn, and in the same condition in which it was received.

Be returned in its original packaging when applicable.

Include all accessories, tags, manuals, or other items included with the product.

Be accompanied by proof of purchase or an order number.

Before returning any product, please contact us at louissandy22@gmail.com to request return authorization and return instructions.

Please do not send a return without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at louissandy22@gmail.com.

Please include:

Your order number

A description of the problem

Clear photos or videos showing the item and any damage or defect

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.

Shipping charges are generally non-refundable unless the return is due to an error by Sandivexa or the product arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of:

Change of mind

Incorrect size selected

Incorrect color selected

Ordering the wrong product

No longer wanting the item

If the return is caused by a damaged, defective, or incorrect item sent by us, we will provide additional instructions regarding return shipping.

Non-Returnable Items

For health, hygiene, safety, or other reasons, certain products may not be eligible for return, including:

Personal care or beauty products that have been opened or used

Undergarments or intimate items

Perishable goods

Customized or personalized products

Digital products

Gift cards

Items marked Final Sale

Products that have been used, damaged, altered, or are missing original components

If you are unsure whether your item can be returned, contact us before sending it back.

Exchanges

If you need a different size, color, or product, contact us at louissandy22@gmail.com.

Depending on availability, we may offer an exchange. In some situations, the fastest option may be to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has already been processed or shipped.

Lost or Missing Packages

If tracking information shows your package as delivered but you cannot locate it, please first check:

Around your delivery location

With household members or neighbors

With the shipping carrier

You may also contact us so we can review the situation and provide available assistance.

If you have questions about a return, refund, exchange, or order, please contact:

Sandivexa

🌐 www.sandivexa.com⁠�

📧 louissandy22@gmail.com

📞 516-557-9485